Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 1 day.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable as it is paid directly to the shipping company used. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning items, you may consider using a trackable shipping service such as DHL. We don’t guarantee that we will receive your returned item when shipped via the Post Office.

Need help?

Contact us for questions related to refunds and returns.