HOW TO ORDER.
-As you shop, make sure that the product currency is USD. You can change the currency via the widget on the right side of the screen or via the drop down menu on the product page. This will enable you to pay via PAYPAL. Kindly note that you cannot pay via PAYPAL if the currency is not USD, as you will receive an error code.
-When checking out, make sure to choose the correct shipping profile, which is INTERNATIONAL SHIPPING via DHL EXPRESS that costs $14. This shipping cost is for all items in your cart, and will not increase with no matter how many products you add to your cart. Kindly note if you choose the wrong shipping profile, we will not ship out your order until the remaining shipping balance has been paid.
If you have any inquiries or requests, kindly contact us through the contact page, and we will get back to you.
All orders placed outside of Kenya are shipped via DHL EXPRESS. Shipping usually takes 3-5 Business days, please keep in mind that delays do tend to happen from time to time due to customs.
NOTE: Your order CANNOT and WILL not ship without your phone number, which is required by DHL to contact you, and confirmed Paypal payment. Once shipped, you will immediately get your tracking number.
Each piece is handmade, please allow 5-10 working days (Mon-Fri) before your order is shipped. If you would like an estimate on when your order will ship, please write to us through the contact page.
All orders are shipped to the shipping address provided at checkout. Kindly ensure it is correct. International buyers are responsible for any custom fees charged.
All Kenyan orders within Nairobi are delivered by Janes Beads Ke delivery team. Please give clear and precise directions to your preferred delivery location. NOTE; Your order will be only be delivered after M-Pesa payment has been confirmed.
All Kenyan orders outside Nairobi will only be shipped after you give your preferred delivery courier.